Welcome to the Digtiera Help Center — your go-to resource for all questions, guides, and support regarding your digital products!
Whether you're new here or a loyal customer, we're here to make sure you have a smooth, easy experience. Browse the topics below to find quick answers.
Q1: How do I download my purchased products?
After completing your purchase, you’ll receive an email with a download link. You can also access your downloads anytime from your Account Dashboard under My Purchases.
Q2: I didn’t receive my download email. What should I do?
First, please check your spam or junk folder. If you still can't find it, contact our support team, and we’ll resend your download link right away.
Q3: What file formats do you offer?
Our digital products come in a variety of formats (e.g., ZIP, PDF, PNG, MP3), depending on the product type. File format details are listed on each product page.
Q4: Can I get a refund?
Since we sell digital products, refunds are handled on a case-by-case basis. If you experience an issue with your purchase, please reach out through our Contact Support form within 7 days of purchase.
Q5: How do I update my account information?
Log in to your account, go to Account Settings, and you can update your email, password, and other details easily.
Q6: Do you offer product updates?
Yes! If a product you purchased gets updated, we’ll notify you via email and you’ll be able to download the latest version at no extra cost.
Account Management: How to create, update, or recover your account.
Purchases & Downloads: Troubleshooting purchases, missing downloads, payment issues.
Refunds & Returns: How refunds work and how to request one.
Product Guides: Tips and tutorials on using your digital products.
Technical Support: Help with files, compatibility issues, or installation.
If you can’t find the answer you’re looking for, our support team is ready to assist you
Thank you for choosing Digtiera — we’re excited to be part of your digital journey!